Refunds & Returns

Pre-Order Cancellations

Since InnerAxisLabs products are currently available for pre-order:

• Before shipment: Cancel anytime for a full refund. No reason needed.
• Processing time: Refunds are processed within 5-7 business days.
• How to cancel: Email support@inneraxislabs.com with your order number.

Satisfaction Guarantee

Once products ship and you've had a chance to try them:

• 60-Day Window: Request a refund within 60 days of delivery if you're not satisfied.
• No Return Required: Keep or discard the product. We don't need it back.
• Full Refund: We'll refund the full purchase price (excluding original shipping if applicable).
• One Per Customer: Satisfaction guarantee applies to your first order of each product.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Contact us within 7 days of delivery
• Include photos of the damage or incorrect items
• We'll send a replacement at no additional cost or issue a full refund

How to Request a Refund

1. Email support@inneraxislabs.com
2. Include your order number (found in your confirmation email)
3. Let us know you'd like a refund — no explanation required
4. We'll process your refund within 5-7 business days
5. Refunds are credited to your original payment method

Exceptions

Refunds may not be available for:

• Orders placed more than 60 days before the refund request
• Products purchased from unauthorized resellers
• Bulk or wholesale orders (contact us for bulk order policies)

Questions?

We're here to help. Contact us at support@inneraxislabs.com with any questions about refunds or returns.